Conflict happens. It is a part of life – where there are people, there will eventually be conflict. We find conflict every day, in all environments from work, to home, to our many daily interactions. We all have different values, desires, needs, and different ways of communicating, and our beliefs and expectations aren’t always compatible with another person’s perspective.
This training program walks participants through the three steps needed to productively and professionally resolve conflict. It provides practical strategies for conflict resolution that helps identify the causes and types of conflict. The program is designed to substantially improve professional and personal relationships to overcome behavioral and performance challenges and minimize performance problems and turnover.
Participants will gain skills and be better able to:
Recognize and respond productively to conflict
Prevent unnecessary conflict
Defuse a conflict that has already begun
Create positive, strong relationships that not only withstand conflict but grow as a result of it
Recognize the potential for a conflict
Skillfully use communication skills to prevent escalation
Utilize cooperative yet assertive language to generate positive outcomes
SUBSCRIBE TODAY
To sign up to receive articles on current trends, new product releases, intelligence and market research as it relates to employment best practices, recruitment and retention tips, and training secrets, please enter your email address here:
