Taking care of the customer, both internal and external, is the most important thing a business can do. Building a culture of service can drive high performance.
Participants will discuss how to develop and drive the service strategy. Discussion will include how to evaluate and eliminate policies and procedures that impede the service culture, and the bottom line value of hiring the right people and treating them well.
This session helps participants empower everyone in the organization so managers are free to focus on other aspects of the business.
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